Refund Policy
Last updated: July 27, 2026
Thank you for purchasing access to OpenAngels. We want to ensure that our customers are aware of our strict refund policy regarding digital goods and database access.
No Refunds After Data Export
Because OpenAngels provides immediate access to a proprietary, downloadable database of 3,500+ investors, we cannot offer refunds once the data has been accessed or exported.
Unlike traditional software subscriptions, our core product is the data itself. Once a user downloads a CSV file or copies data from our platform, it is impossible to "return" the product. Therefore, all sales are considered final upon accessing the database.
Exceptions
We may grant refunds only in exceptional circumstances, such as:
- A duplicate payment was charged by mistake.
- You were unable to access your account due to a technical error on our end, and you have not exported any data.
Contact
If you experience a technical issue, please contact us at support@openangels.xyz. We will work diligently to resolve the problem.