Decagon
Enterprise AI customer support agents that autonomously handle complex multi-step consumer requests with human-level nuance
Decagon
Series B SEC Form D VerifiedEnterprise AI customer support agents that autonomously handle complex multi-step consumer requests with human-level nuance
Investment Signals & Growth Radar
OpenAngels detected 5 high-velocity signals over the last 90 days.
Every signal is synthesized from discrete observations across SEC Form D filings, verified headcount rosters, production changelogs, and cap table syndicate archives. Zero subjective AI speculation.
Breakout Velocity
Observed event convergence: fresh capital inflow verified simultaneously with headcount expansion (>20%) and key product release within a 90-day observation window.
Headcount grew from 36 to 58 (+61% velocity in 90 days), with 14 open roles across voice streaming infrastructure and solutions engineering.
Closed $65M Series B round led by Bain Capital Ventures and Accel, bringing total raised to $100M within 12 months.
Production rollout of full-duplex conversational voice agent achieving <400ms audio response latency with realistic interruptions and backchanneling.
Production rollout of full-duplex conversational voice agent achieving <400ms audio response latency with realistic interruptions and backchanneling.
Signed and deployed mission-critical automated support across flagship consumer platforms, resolving over 60% of complex queries without human intervention.
$65M Series B Co-Led by Bain Capital Ventures & Accel
Closed $65M Series B round led by Bain Capital Ventures and Accel, bringing total raised to $100M within 12 months.
Validates massive enterprise demand for autonomous end-to-end customer service execution.
Sub-Second Latency Real-Time Voice AI Agent
Production rollout of full-duplex conversational voice agent achieving <400ms audio response latency with realistic interruptions and backchanneling.
Expands market from text chat widgets into multi-billion-dollar enterprise contact centers.
Enterprise Wins with Substack, ClassPass & Bilt Rewards
Signed and deployed mission-critical automated support across flagship consumer platforms, resolving over 60% of complex queries without human intervention.
Demonstrates high resolution rates on real transactional workflows (refunds, cancellations, billing disputes).
+22 Telephony Engineers & Enterprise Solutions Architects
Headcount grew from 36 to 58 (+61% velocity in 90 days), with 14 open roles across voice streaming infrastructure and solutions engineering.
Scaling technical delivery teams to meet enterprise implementation backlog.
4.5x Revenue Acceleration in Past 6 Months
ARR expanded over 4.5x in two quarters driven by usage-based automated resolution pricing.
Pay-per-successful-resolution pricing aligns software vendor economics directly with customer ROI.
Company Overview
Verified Claims & Lineage (Day 4 Engine)
CLAIM ↓ VALUE ↓ SOURCE ↓ EVIDENCE ↓ STATUSCompany Timeline & Change Detection Radar
Tracking temporal differentials across headcount velocity, funding step-ups, product breakthroughs, and strategic alliances:
💰 Closed $65M Series B Co-Led by Bain Capital & Accel
Rapid capitalization validating massive enterprise demand for autonomous agentic customer operations.
SEC Form D filed confirming $65M Series B closed, bringing total raised to $100M within 12 months.
🔥 +22 Telephony Engineers & Solutions Leads Added
Scaling technical delivery squads to handle enterprise deployment backlog.
Team expanded from 36 to 58 (+61% in 90 days), with 14 active open positions across sub-second telephony streaming and solutions architecture.
🚀 Launched Sub-Second Latency Real-Time Voice Agent
Expands market opportunity from web chat widgets into multi-billion-dollar enterprise phone contact centers.
Production deployment of full-duplex conversational voice agent achieving <400ms audio response latency with realistic backchanneling.
🤝 Enterprise Deployments with Substack, ClassPass & Bilt Rewards
High resolution rates on real transactional workflows (refunds, cancellations, billing disputes).
Signed and deployed mission-critical automated support across flagship consumer platforms, resolving over 60% of complex queries without human intervention.
👤 Recruited Former Zendesk VP as Head of Customer Operations
Established operational governance for mission-critical enterprise contact centers.
Senior leadership hire from Zendesk to manage large-scale enterprise support migrations and contact center SLA guarantees.
🌍 Expanded Support Across 35+ Languages Globally
Enabled multinational enterprise clients to consolidate international contact centers.
Deployed multi-dialect speech recognition and real-time translation models supporting 35+ languages for global e-commerce.
Prominent Investors & Syndicate Backers
Investors who participated in Decagon's funding rounds. Click to open verified contact details and due diligence profiles:
When pitching customer operations and agentic software investors (Bain Capital, Accel, Elad Gil), emphasize deterministic API tool use, <400ms voice latency, and pay-per-resolution pricing.
Pitch Syndicate Co-Investors (Bain Capital Ventures)